Privacy Policy

Optus COAP Carpet & Upholstery Cleaning Services respects your privacy. This Privacy Policy describes how we collect, use, store, and protect personal information when you interact with our website, request a quote, schedule a cleaning appointment, or otherwise communicate with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. We are committed to handling your information responsibly and only for legitimate business purposes.

We may collect information that is reasonably necessary for our business purposes, including:

• Name
• Phone number
• Email address
• Service address
• Postal / ZIP code
• Carpet cleaning requirements and service details
• Preferred appointment date and time
• Package or service selected
• Information submitted through our website forms
• Information submitted through Meta / Facebook Lead Ads
• Communications you have with our business
• Website technical information, such as browser or device information and IP address, where applicable

We only collect information that is reasonably necessary to provide our services, respond to inquiries, and operate our business.

You may submit information to us through Meta (Facebook) Lead Ads. When you complete a lead form on Facebook or Instagram, the information you provide may be shared withOptus COAP so we can respond to your request.

Information submitted through Meta / Facebook Lead Ads may be used to:

• Respond to quote requests
• Contact you regarding your inquiry
• Provide pricing information
• Confirm service requirements
• Schedule appointments
• Provide customer service
• Follow up regarding the requested service

We do not claim that Meta provides information beyond what you choose to submit through the lead form. Meta's own policies govern how lead information is handled on its platform before it is shared with us.

We may use the information we collect to:

• Respond to inquiries and quote requests
• Provide estimates and quotes
• Schedule carpet cleaning appointments
• Communicate with customers
• Confirm appointments
• Provide the requested services
• Send service-related reminders
• Request customer feedback or reviews after service, where permitted
• Improve our website and customer experience
• Prevent fraud, abuse, or unauthorized activity
• Maintain business records
• Comply with applicable legal obligations

When you provide a phone number or email address, Optus COAP may use that information to respond to your inquiry, confirm appointments, and provide service-related communications.

Providing your contact information does not mean you automatically consent to unlimited promotional messaging. Where legally required, we will obtain appropriate consent before sending marketing communications, and we will provide a clear opt-out mechanism in any such message. You may opt out of receiving marketing communications at any time by replying STOP to a text message or by contacting us using the details in this policy.

We do not sell or rent your personal information for unrelated purposes. We may share information with trusted service providers when reasonably necessary to operate our business, such as:

• Website hosting providers
• Customer relationship management (CRM) systems
• Scheduling and booking systems
• Communication providers
• Email service providers
• Advertising platforms
• Analytics providers
• Payment providers, where applicable

We only share information that is reasonably necessary for the applicable business purpose, and we expect our service providers to handle information responsibly.

Information may also be disclosed when required by law or when necessary to protect our legal rights, safety, or security.

We use reasonable administrative, technical, and organizational safeguards to protect customer information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We may retain information for as long as reasonably necessary for:

• Providing services
• Customer support
• Business records
• Accounting
• Legal requirements
• Resolving disputes
• Other legitimate business purposes

When information is no longer reasonably required, we will securely delete or anonymize it where practical.

Our website may use cookies or similar technologies for functionality, analytics, security, and website performance. Cookies are small files stored on your device that help us understand how the website is used and improve your experience.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how the website functions.

Our website may contain links to or integrations with third-party services. We are not responsible for the privacy practices of independent third-party websites or services.

We encourage you to review the privacy policies of any third-party services you visit or use.

Our website and services are not directed toward children. We do not knowingly collect personal information from children for unrelated purposes.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

If you have questions about your information or would like to:

• Ask questions about the information we hold
• Request access to your information, where applicable
• Request correction of your information
• Request deletion of your information, where applicable
• Raise a privacy concern
• Update your marketing communication preferences

Please contact us using the details in the Contact Information section below.

Optus COAP seeks to handle personal information in accordance with applicable Canadian and Alberta privacy requirements. We aim to be transparent about how we collect, use, and protect personal information and to make reasonable efforts to respond to privacy-related requests.

This Privacy Policy is a general description of our practices and is not a guarantee of compliance with any specific law. Where a specific legal right or obligation applies, we will make reasonable efforts to meet it.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or for other operational, legal, or regulatory reasons. The effective date and "Last Updated" date at the top of this page indicate when the policy was last revised.

We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acknowledgement of the updated policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: